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News l Jewelry Video l FAQ

1. About The Stock And Product Styles?

❶ We have a large warehouse with sufficient stock all year round. As for styles, we always pay attention to the jewelry needs of the global market and the new trends of the season. We release over 500 new products every month. There’s a great variety of styles that are in line with the public's aesthetics.

❷ Welcome to our jewelry store! We are proud to offer a huge selection of stunning jewelry pieces in a variety of styles. Whether you’re looking for a special gift, something for yourself, or an accessory for a special occasion, we’re sure you’ll find something perfect for you.

❸ Our store features a large inventory of classic and contemporary jewelry pieces. We carry everything from elegant diamond rings and necklaces to fashionable earrings and bracelets. You can also find unique pieces of art made with Cubic zirconia and 18k gold plated. Our selection is constantly updated with more than 500 new items every month, so you’ll always have something fresh to choose from.

❹We understand the importance of finding the right piece of jewelry to suit your individual style. That’s why we have knowledgeable and experienced staff available to help guide you through the selection process. Our friendly team will help you find the perfect piece that matches your desired look.

❺We also offer a variety of services, including jewelry customization. We provide customization services so you can create a unique piece that’s truly one-of-a-kind.

2. ODM Or OEM Are Allowed?

❶ Sure, my dear friend! We have our own design team, which could help you design the Jewelry as your customized request, like the colors or the styles. When you choose OEM & ODM, MOQ will be 100-300pcs per style. But if you pay for the template, we will not limit the quantity! And if the total production quantity reaches MOQ, we will refund the template.

ODM and OEM are two terms that are often used interchangeably in the electronics industry, but the differences between the two are significant. ODM stands for Original Design Manufacturer and OEM stands for Original Equipment Manufacturer.

❷ ODM is a manufacturer that designs and produces a product and then sells it to another company to be marketed under that company’s own brand name. This is often referred to as “private labeling” or “white labeling.” This is often a cost-effective way for companies to outsource the development and production of their products while still enjoying the benefits of having their own brand name on the market.

❸ OEM is a manufacturer that produces a product to the exact specifications of another company. This company will then sell the product under the other company’s brand name. OEMs are often contracted by companies to produce large quantities of goods, such as electronic components, for resale.

At our company, we offer both ODM and OEM services. We have a team of experienced designers, engineers, and technicians who can create custom products to meet your exact specifications. We also have a large production facility with the latest equipment and technology to ensure that your products are made with the highest quality materials and the most advanced manufacturing processes.

❹ Our ODM services allow you to outsource the design and production of your products, while still retaining your brand name. We have the expertise and resources to help you come up with innovative designs that are tailored to your needs. We can also help you optimize the production process to ensure that your products are cost-effective and efficient.

Our OEM services provide you with large-scale production of your products. We use the latest technology and equipment to ensure that your products are made with the highest quality materials and the most advanced manufacturing processes. We also have the expertise and resources to help you create efficient production processes that can meet your needs.

❺ At our company, we believe in providing our customers with high-quality products and services. Our ODM and OEM services are designed to meet your specific needs, allowing you to create innovative products without having to worry about the manufacturing process. We are committed to providing the best customer service and highest quality products, and we look forward to working with you.

3. Can You Give Me Samples For Quality Check?

❶Requesting product samples is one effective way to understand the quality of a company's products. We are willing to offer free samples with free shipping(DHL/FEDEX/UPS/TNT. etc.), and samples are 15-20 pieces.

❷Send an email. Send us a request for product samples via email. It is better to briefly introduce yourself in the email, introduce yourself or your company, explain what kind of products you need, and leave your contact information so that we can contact you promptly at the first time we receive the information. At the same time, you can continue to pay attention to our product updates, there is always one that you like.

❸Contact by WhatsAPP. If we have a policy of providing product samples for the product you like, and if so, ask about the application process and related notes, etc. If we do not have a policy of providing samples for that product, you can also briefly introduce your situation and make a request.

4. What Is Your Minimum Quantity?

❶ The minimum order quantity is determined by different product types and customer needs. Usually our customers place their first order for $300-500 USD, but the amount will increase significantly when they place a formal order.

❷ As foe a single product, the minimum order quantity is 6 pieces, except for earrings, which must be 12 pairs.

We have a wide range of products, mainly earrings, jewelry sets, rings, necklaces and other fashion jewelry items that are 18k gold plated and set with AAA cubic zirconia stones. Gold plated brass is a very popular jewelry material in recent years, beautiful and shiny and attractive in price.

❸ Of course, if you have a custom request, our custom order quantity will be determined by your product design and whether the quantity meets the custom requirements. Usually the minimum order is 300-500 pieces per item

5. How About The Quality Of Your Product?

❶ The easiest way is to provide you with free samples. After getting the samples, you can compare the quality with other companies' products.

Product design stage is the key to a good product. Understanding the quality of our products can start from the company's product design process to see if the company is customer-centric, fully considering customer needs in the design of its products, innovatively meeting customer needs through continuous optimization, while combining advanced technology to improve the reliability and service life of its products.

❷ Next is the manufacturing process management. To understand whether our supply chain management level, production process control and other management methods are scientific and rigorous, and whether they follow national standards, so as to effectively ensure product quality. For example, the company is located in the country for the manufacturing industry quality management certification, ISO certification of enterprises, these certifications can provide more protection for consumers, so that consumers are more confident to buy these companies' products.

❸ Furthermore, inspection and testing is also an important aspect to understand the quality of our products. Whether the company has the corresponding inspection and testing equipment and technology, whether the product quality can be tested in accordance with the corresponding standards, whether regular participation in the third-party testing institutions, and obtain the corresponding quality certification. These are the information that consumers can learn from the company's official website, relevant industry media and other means.

❹ Finally, after-sales service is also one of the important indicators to measure product quality. Whether the company provides timely after-sales service, whether it can give customers satisfactory answers and solutions, whether it has a perfect quality assurance policy, etc. are all important aspects to know the quality of a company.

6. If Quality Problems Happen, What Should I Do?

❶ Please contact our customer service directly in WhatsApp or WeChat. We will give a better solution to the problem. Or contact us in various ways such as E-mail, Facebook, Instagram, Messenger etc.

Return and exchange policy

❷ If it is proved to be our quality problem, we will send you new products.
In the return process, it is recommended to take photos of the goods and save the relevant documents to protect your rights and interests.

Early contact with our business team

❸ When you encounter quality problems, you can complain early to get a solution more quickly and protect your legal rights.

❹ By contacting and solving quality problems in the above ways, buyers can be more targeted to solve the quality problems of goods and protect their rights and interests. Regardless of any problems, please contact us directly, we will properly deal with your problems and get your satisfaction!

7. How Can I Know Your Latest Fashion Jewelry?

❶Our Official Website
Generally, the product details page will be marked with product features, functions, price and other information. Through this information, buyers can learn about the new categories and features recently launched by Hengdian and select the best quality products in a targeted manner.

❷ Social Medias
We have many social medias accounts, and we post the latest product information on social media, such as youtube, INS, facebook, X etc. Buyers can be the first to know about the latest product launches by following our accounts on social medias.

❸ WeChat Chating Groups
We will set up WeChat group chats with customers. And our WeChat will constantly release new product pictures. You can check our latest products in WeChat group chats or WeChat Moments.

❹ Get PDF Files
Contact us directly and we will send you the latest PDF file. The PDF file will be constantly updated with new styles and stock information.

8. Can I Get Discount?

❶ Our discounts are based on the total amount of a single order. Great discount for the big amount orders. Different big amount order has different discount

$2000- $3000 2% off
$3000- $5000 3% off
Over $5000 4% off

➋ VIP Customer Service

If you are our VIP customer, we can prepare order before you pay.

VIP customer means you have a good reputation, as you have a lot of orders already.

➌ Super VIP Service

And if you are the Top Super VIP customer, you will enjoy 5-8% discount on each order.

No matter it's small or big order.

9. How Can I Order？

❶ Choose the product. You can initiate inquiry to us through our product link, select your favorite product and leave your WhatsApp or other contact information, our sales manager will contact you within 24h and provide you with 1V1 service.

❷ Confirm the order. After selecting the products you like, the sales manager will customize the best price for your order and send you a pro forma invoice. After making sure that all the prices of the ordered products are correct, your order will be officially confirmed.

❸ Pay the order. After you see the order link we send you, you can pay for your order at your free time through channels such as Paypal or T/T. 4.

❹ Delivery of goods. After your purchase order is completed with payment, we will make sure the products are shipped correctly and send the goods via DHL, UPS, FedEx, etc. within the shipping time. Usually it takes 3~7 days for delivery, at this time you can wait for your desired products to arrive within the time.

❺ Logistics tracking: We will send you the courier number on WhatsApp, and at the same time, we will also track the logistics of the goods throughout the process.

❻ After-sales service. If you find any problem with the goods, please contact us in time, we will give you a satisfactory answer. Dear friends, you can shop with confidence.

10. About Customs Tax

❶ What is Customs Duty?
When importing goods, especially for wholesale business, in most cases, the buyer is responsible for paying the customs duty. Customs duty is levied by your country, not by us as the supplier. Please understand this fundamental point—we will not charge you any customs duty.

Customs duty is imposed based on the invoice value and the declared value of the goods. Therefore, the declared value is crucial.
Each country has its own customs duty policies; some countries have strict policies, while others are more lenient. For example, in Australia, for a long time, no customs duty has been imposed on goods worth several hundred US dollars.

It is recommended that you gain a detailed understanding of your country's customs duty policies before starting your wholesale import business.

❷ Customs Duty Information

No Customs Duty Applicable:
For relatively small packages with very low value, the customs authorities of your country will not impose customs duty on you.

Customs Duty Applicable:
Under normal circumstances, medium to large-sized packages will be subject to customs duty. Each batch of goods will be taxed at a certain rate. For example, if the invoice value of a package is shown as 1,000 US dollars and the customs duty rate is 25%, you will be required to pay 250 US dollars in customs duty.

❸ How to Pay Customs Duty?
Under normal circumstances：
Freight forwarders (international couriers such as DHL, FEDEX, UPS, etc.) will notify you in advance that there is a package to be signed for and that customs duty needs to be paid. Then the courier will ask you to pay the customs duty.

In case of cargo detention by customs:
In this situation, the customs authorities of your country consider there to be an issue with your goods and need to re-calculate the value of the goods before imposing customs duty on you. Generally, in such cases, the customs duty will be somewhat higher, and the procedures will be relatively complicated. You will need to handle this yourself or find a customs clearance company to deal with it.

As the seller, we will cooperate with you to prepare customs clearance documents. Usually, customs clearance documents include a product list, product invoice, payment voucher, chat records, etc.

Frequent Customs Detention
In some countries with strict credibility assessment systems, customs authorities will detain shipments regardless of their value—whether high or low—and require the payment of high customs duties. In such cases, the customs detention targets you as an individual rather than being limited to a single shipment.

❹Duty-Free Methods
There are also some special channels to help you be exempt from customs duties, namely double-clearance dedicated lines and Chinese freight forwarding companies that offer comprehensive services.

Double-Clearance Dedicated Lines
You don’t need to worry about customs clearance issues; you only need to pay the shipping fee. However, it has drawbacks: the shipping fee is relatively high, the transportation time is relatively long (15-20 days), and furthermore, double-clearance dedicated lines only cover certain specific regions (Europe, America, Russia, and the Middle East).

Chinese Freight Forwarding Companies with Comprehensive Services
Such freight forwarders have strong capabilities and can almost meet all your needs—for example, handling payments, customs clearance (and even helping you purchase other products)—with excellent service quality.

At the same time, as the supplier, we only need to deliver the goods to them. This is beneficial for both you and us as the supplier. The only drawback is that the shipping fee will be slightly higher.

11. Why Choose Us?

❶ We are a strong jewelry supplier with integrated industry and trade, we have more than 15 years of deep experience in jewelry industry. We have our own jewelry production factory, low price and high quality is what we always insist on. Today, we have customers from all over the world and are recognized as the representative of high quality and dazzling jewelry. Our reputation in the jewelry industry is highly praised by our customers!

❷ We have the best service. We treat our customers with 1V1 service from our sales manager to ensure that our customers get the items they want. What's more, we provide excellent after-sales service, if you find any problem with our goods, please contact us on Whatsapp in time, we will definitely give you a satisfactory answer.

❸ We have high quality products and best price. In terms of quality management, we have more than 30 quality managers to ensure our products get strict and precise quality control. Because of having our own factory, we can offer you the lowest factory direct price.